Customer Service Representative

Collect orders from customers before 25th of every month and ensure follow-up for pending orders

Consolidate all customer orders and submit to Unit Heads for production planning. To record each order as and when received, must consolidate and send to concerned Unit Heads for preparation of Production plan.(30thof each month)

After receipt of Production plan should check whether covered all ordered quantity. If any deviation must be discussed with concerned Unit Heads.(to collect the dispatch plan on 2nd of each month)

To share the dispatch schedule with the customer. If any changes are requested, we can discuss them with the production team and, based on feasibility, suitably revise the plan and proceed accordingly.

Review the dispatch schedule on a daily basis. Any deviations should be discussed at the senior level, and appropriate actions should be taken in coordination with the customer.

Review the Customer Outstanding Statement and send to customer 15 days once

To inform Price of Cords and Fabric to the Customers.

Intimate the dispatched details to the Customer within 24 hours

The details should include invoice No., Invoice Date, Quantity, Quality, Transport details and Test reports..

To follow the customers and collect empty pipes and bobbins from the Customers and ensure availability of empties with production team.

To prepare the Weekly report on every Saturday and submit to Sales Head/MD

To prepare and submit the Monthly MIS report.

To cross check the Transporter monthly bill. Ensure that the bills are checked and submitted to accounts department each month.

Follow up on any sales returns and ensure all required documents are properly filed and the statements are duly adjusted.

To ensure that all Customer complaints are addressed and incorporated with MIS.

To maintain Diary with list of “To Do” / “pending works” and report to the Sales head every day.

Perform any other duties and responsibilities assigned by the Management from time to time, as and when required