Hotel Receptionist

We are seeking a reliable, organized, and welcoming Front Desk Receptionist to manage the day-to-day operations of our lodge. As the first point of contact for our guests, you will play a crucial role in shaping their experience. The ideal candidate is tech-savvy, excellent at multitasking, and possesses great communication skills to handle guest inquiries, check-ins, and daily administrative tasks smoothly.

Key Responsibilities

Guest Relations: Greet guests warmly upon arrival, manage the check-in/check-out process, and address guest inquiries or complaints promptly and professionally.
Daily Operations: Manage daily bookings, assign rooms, and maintain accurate records of guest stays.
Computer & Admin Tasks: Utilize computer systems to respond to emails, manage online reservation platforms, update spreadsheets, and handle basic billing/invoicing.
Communication: Handle incoming phone calls, take messages, and coordinate with the housekeeping and maintenance teams to ensure rooms are ready.
Front Desk Maintenance: Keep the reception and lobby area clean, tidy, and presentable at all times.
Qualifications & Skills

Computer Literacy (Required): Proficiency with MS Office (Word, Excel), email etiquette, and ability to quickly learn lodge management/booking software.
Experience: Previous experience in hospitality, front desk, or customer service roles is a plus, but we are willing to train the right person.
Skills: Strong multitasking abilities, excellent verbal and written communication, and a problem-solving mindset.
Reliability: Strong punctuality and dependability to manage the front desk independently.
Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Madurai, Tamil Nadu (Madurai): Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Management: 2 years (Preferred)
Language:

English (Preferred)
Location:

Madurai, Tamil Nadu (Madurai) (Required)
Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Work Location: In person