Customer Support Executive (CSE)
2 months agoExperience : (0-1yrs)
Handle customer queries via chat, email, and calls
Assist users with account setup, KYC verification, and onboarding
Resolve issues related to deposits, withdrawals, and transactions
Guide users on trading basics (buy/sell orders, wallet usage)
Troubleshoot login issues, 2FA, and security concerns
Monitor and flag suspicious or fraudulent activities
Escalate technical or compliance-related issues
Maintain accurate records in CRM/ticketing tools
Meet SLAs, response time, and customer satisfaction metrics
Required Skills
Good problem-solving and analytical skills
Ability to handle high-volume queries calmly
Basic technical knowledge (apps, web platforms, troubleshooting)
Willingness to work in rotational/night shifts
Pay: ₹16,000.00 - ₹20,000.00 per month
Work Location: In person
M7, 1st Floor, Sarvacenter Building, 37, Madakulam Main Road, Palanganatham, Madurai, Tamil Nadu — 625003, Madurai, Tamilnadu, India, 625003
Kooz Advisors and Technologies Private Limited (operating as Kooz Technologies) is a rapidly growing banking and financial software development company headquartered in Madurai, Tamil Nadu, India. Incorporated on September 30, 2020—and formerly known as Koinbazar Technologies—the unlisted private firm specializes in custom FinTech application development, secure cloud platforms, and mobile banking solutions. With a professional team focusing on digital technology implementation, the company provides a specialized Learning Management Solution (LMS) to equip banking professionals alongside IT advisory services designed to enhance operational efficiency and user experience for financial institutions globally