Customer Care Executive
4 months agoProvide exceptional customer service to resolve inquiries and issues in a timely and professional manner
Communicate effectively with customers through various channels such as phone, email, and chat
Record and maintain accurate customer records and information
Identify and escalate priority issues to the appropriate team members for resolution
Collaborate with cross-functional teams to ensure customer satisfaction
Stay updated on product knowledge to provide accurate information to customers
Meet and exceed customer satisfaction and service level goals to enhance the overall customer experience.
Other Requirements
Aadhaar Card
PAN Card
First Floor, No. 61/4B, Bye-pass Road, Arasaradi, Madurai, Tamil Nadu, 625010, Madurai, Tamilnadu, India, 625010
Terrier Security Services (TSS), a subsidiary of Quess Corp Limited, is one of India's leading integrated security providers, offering a blend of professional manned guarding and advanced electronic surveillance solutions. Established in 1989, the company operates across 24 states with a workforce of over 25,000 guards, many of whom are trained by ex-defence personnel to maintain high standards of discipline and safety. Their service portfolio includes IoT-enabled monitoring, risk management, and specialized protection for diverse sectors such as IT, manufacturing, and banking. As a PSARA-licensed and ISO-certified organization, TSS leverages a 24/7 Global Command Centre in Bengaluru to provide real-time security intelligence and rapid incident response for over 2,400 sites nationwide.